1. Field of application
2. Information we collect
We collect the following personal data:
- Last name
- First name
- Postal address
- E-mail address
- Telephone number (landline / mobile)
The personal data we collect is collected through paper or electronic forms sent to our destination by mail or through our web platform. This information is transmitted to us either directly by the person concerned or by the management or the company responsible for the laundry.
Some of this personal data is mandatory in order to enable us to provide you with the requested service. If you refuse to provide this personal data, we will not be able to allow you to benefit from our services.
Each time you log on to our web platform, we collect the following information:
- The date of connection
- The name of your web browser
- The language of your web browser
- Your operating system
- Your IP address
During each of your top ups, whatever the method of payment, we collect information on:
- The date of the top up
- The method of payment used
- The topped up amount
- The status of your balance
We also collect, through the Vesta terminal, your laundry usage information. This information includes:
- The date of use
- The number of the Vesta terminal used
- The type and number of the machine used
- Duration of use
- The amount spent
- The status of your balance
Des sondages d’opinion sont également susceptibles d’être organisés afin d’améliorer l’expérience d’utilisation de nos produits et services.
3. What we do with your information
We collect and process your personal data in order to:
- Allow you to use the laundry room
- Send you notifications
- Send you information about your laundry room
- Ensuring that the laundry schedule of your building is respected
- Ensuring respect for equipment and premises
- Compiling statistics
- Improving our products and services
We do not sell or share your personal information with outside advertisers.
We only pass on your personal data to third party services to the extent that this is necessary in the context of the services provided or in the event of contractual requirements. The use of the data transmitted for this purpose by third parties is clearly limited to the purposes mentioned.
Some service providers are located abroad. However, we ensure that your personal data remains adequately protected at all times.
4. How long your information will be kept
We keep your personal data only for the time strictly necessary to perform our services. This period can be up to 10 years after the end of the contract of use, unless the applicable data protection law provides for a shorter or longer retention period.
No personal data is stored in the cookies and no other access to your hard drive is performed by our web platform.
You can configure your web browser so that no cookies are stored on your computer or so that you are alerted when a new cookie is stored. For more information on this, please refer to the help section of your web browser.
The consequences of disabling cookies in your browser may include the inability to benefit from our products and services. No guarantee can be provided on this subject.
6. Your rights
We undertake to offer you a right of opposition and withdrawal of your personal data. You can exercise at any time and within the framework of data protection laws, the right to access, correct and delete your personal data as well as the right to withdraw your consent to the processing of your personal data.
7. Security of your information
The personal data we collect is kept in a secure environment in Switzerland. The service companies employed by us are subject to the obligation of confidentiality and compliance with the guidelines of data protection law. We make every effort to ensure that your personal data is protected against manipulation, partial or total loss and unauthorised access by third parties.
If you have any questions about the protection of your personal data or if you wish to assert your rights, please contact us using our contact form.