Terms of use Vesta®

Terms of use Vesta®

1. Presentation

These terms of use provide a general description of the rules applicable to our services. By using our services, you agree to these terms of use.

We reserve the right to modify or update these terms of use at any time without notice. Changes will be effective immediately upon posting on this page. Use of our services constitutes acceptance of these changes. We therefore recommend that you regularly consult these terms of use.

These terms of Use do not apply to third party services. By using third party services, you agree to the terms of use of such services.

2. Using our services

You must only use our services in compliance with the laws in force. Under no circumstances should you attempt to interfere with the proper operation of our services, access information by methods other than those we make available to you or use our services improperly. We reserve the right to suspend your account and all of our services if you fail to comply with these terms of use or applicable regulations.

The use of our services does not grant you any intellectual property rights in our services or materials. You may not use any content from our services without obtaining explicit permission from the owner. The logos and trademarks present in our services and on our material are the property of their respective authors.

As part of your use of our services, we may send you notification messages by various means related to the operation of our services. You may disable the sending of notifications at any time. If you request us to send you additional payment slips, a fee of Fr. 2.— per dispatch will be deducted directly from your user account balance.

3. Your user account

You must have a user account in order to benefit from our services. Your user account can be created by yourself during the registration process, by your management or by the company responsible for your laundry. In all cases, your user account must be validated by an administrator of our services. You certify that the personal information you provide us with is accurate.

You are entirely responsible for any activity that occurs under your account and for maintaining the confidentiality of your login credentials. You agree to report to us any fraudulent use of your user account by a third party and not to make any commercial use of our services without prior authorization from us. Your right to use our services is strictly personal.

4. Your balance

Your user account balance represents the amount available for use of the laundry room. You do not receive any interest or income from your balance. You are not required to maintain a balance at all times, but if you wish to use a machine, your balance must be at least sufficient to pay for your use.

You agree that we may exercise a set-off of any amount due against your Balance, including the deduction of pre-procurement and administrative charges. In the event of reimbursement of a pre-procurement amount due on your balance, an administrative fee of Fr. 2.— will be deducted directly from your balance, regardless of the method of reimbursement. We reserve the right to send you a reminder invoice for the amount due, plus an administrative fee, if you do not receive a refund within 30 days.

5. Data protection

The collection and processing of your personal data is carried out in accordance with our privacy policy.

6. Changing and terminating our services

We may add, modify or remove features of our services at any time. You also acknowledge that we may terminate all or part of our services, change your login details, personal data and preferences or delete your user account for any reason. Any termination of your access to our services under the terms of these terms of use may occur without prior notice.

You may stop using our services without delay by sending us a termination letter by registered mail. We undertake to refund the balance of your user account after deduction of Fr. 5.— for administrative costs.

When changing your name or moving, you are required to let us know as soon as possible.

In case of inactivity on your user account for a period of more than 6 months, we may contact you to inform you of the termination of your account. If there is no response from you within one month, your account will be deleted and the amount of your balance will be lost.

7. Limitation of liability

Except as expressly stated in these terms of use, we cannot offer any guarantee regarding our services. We make no promises as to the availability and reliability of any specific functionality or access to our services. Deadlines for sending or receiving e-mail, postal mail, payment slips or any other correspondence cannot be guaranteed.

We cannot be held responsible for inappropriate content or misuse of our services. Nor can we be held liable for any damages whatsoever, direct or indirect, including loss of profits, goodwill, data or any other intangible assets that may arise from the use or inability to use our services. Finally, we cannot be held responsible for any costs that may arise as a result of unauthorized access to our services.

8. Building settlement

You are required to respect the rules of your building. Under no circumstances may you use our services in a way that would violate the rules set by your management or the company responsible for your laundry.

The prices of the machines are determined and fixed by the management. You ensure that you are aware of these rates and, if necessary, that you have contacted your management directly for any price adjustment request.

At the request of your management or the company responsible for your laundry, we may limit the use of our services in order to enforce the rules of the building, in particular by setting time slots for each user through a laundry schedule. If this is the case, each user is required to contact directly the management or the company responsible for the laundry room in order to benefit from the time slots reserved for them.

9. Compliance with the law

You assume that you have been aware of the applicable laws and that you are responsible for complying with those laws. Under no circumstances can you use our services in a way that violates the laws of the country where you reside. You also undertake not to use or transmit any material that would encourage conduct that could constitute a criminal offense, give rise to civil liability, violate any cantonal, federal, national or international law.